Responsible Gaming

Responsible Gaming

OneUp is dedicated to providing its Users with a responsible gaming environment. Not only is it our mission to provide Users with the most entertaining gaming experience, but it is also our duty to help prevent compulsive usage of, and underage access to our gaming products.

The enjoyment of our players is OneUp’s highest priority. For us, the high quality of our games, as well as player trust in OneUp as a fair provider of games, is of utmost importance. Similar to other forms of entertainment, such as television and sports, games should be enjoyed in moderation so that fun is always the focus.

As a responsible, regulated gaming company, we comply with all guidelines published by the National Lottery Regulatory Commission.

We have implemented the following company policies and tools:

Protection of minors 

In line with International Best Practices, OneUp ensures that only people of legal age use our services. We use sophisticated verification systems that can identify minors who log in to our service. We are aware that the legal age for gaming online varies in different jurisdictions and advise that you check the rules applicable to you before playing.

We recognise that the Internet is readily accessible in many homes around the world and as such, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programmes.

Below are links to some such providers and software:

Cyber Patrol 

Net Nanny 

Tips for parents:

  • Do not leave children unattended near your device when you have logged into the Site. You must take special care to ensure that they do not access our services via your devices.

  • Protect your login details with password access.

  • Do not allow persons under 18 to participate in any gambling activity.

  • Keep your username, password and deposit method details out of the reach of children.

  • Educate your children about the legality and the potential damage of underage gambling.

Unfortunately, no system is fool proof. If you know a person under the age of 18 who is registered with us, please notify us at

Preventing Compulsive Gambling

OneUp recognises that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems we take this matter very seriously and have accordingly implemented a number of measures to address this problem:

  1. OneUp’s training program incorporates methods and techniques that assist our employees in recognizing and taking appropriate actions when they identify compulsive or underage gambling.

  2. We have implemented an easy way to use our self-exclusion program for those who may need our assistance. Upon your request, we will cancel your membership and will prevent you from accessing the Wager Modes.

  3. Upon your request, we will remove your name from our email list.


  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.

  • Gambling is a game of chance. There are no formulas that guarantee winnings.

  • Make sure that the decision to gamble is your choice.

  • Never try to chase your losses.

  • Check the amounts you spend on a regular basis.

  • Make sure you know the rules of the games you play.

  • Like many things, what is enjoyable in moderation can be disastrous in excess.

Advice and Help

You may seek professional help from the following organisations:

Gamblers Anonymous 
National Council on Problem Gambling 
Gambling Therapy Helpline