Privacy Policy

OneUp Privacy Policy

OneUp takes data protection seriously and respects your privacy. In this overview we inform you about which data we collect within the scope of our online offer and how we process this data in a simple and understandable way.

Which data do we collect from you?

We collect the following data to provide our services on the website:


Data collection

User name, e-mail address, phone number, verifiable physical address, IP address, bank account details, and Government-issued identity card.

We collect this data within the framework of legal regulations and process it for mutual, proper contract fulfilment. We also collect this data to administer your account, improve our services, for fraud prevention and misuse detection.

As far as we are legally obliged, your data will be kept confidential unless requested by an appropriate authority for legitimate enquiries. In the event that we wish to process or use your personal data for other purposes and there is no legal permission to do so, we will ask for your consent in advance.

Cookies and website optimization

In order to provide our services to your full satisfaction, we use cookies and tracking services to create anonymous or pseudonymous user profiles. The evaluation is carried out in such a way that it is not possible to draw conclusions about you as the user. This data is only stored temporarily until evaluation and then permanently deleted.

You can object to the creation of the user profiles at any time. Furthermore, you can set your browser so that no cookies are stored, or they are deleted at the end of the internet session. Please note, however, that in this case you may not be able to use all the functions of our mobile site.

How do we collect the data?

The data is collected either automatically when you visit the website or use our services, or through your own entries on our website or by use of cookies and pixels.

How do we protect your data?

Your data is protected against access by unauthorised third parties, misuse and loss through various measures using best-of-class security techniques such as SSL encryption and cryptography.

When will my data be deleted?

We store your data only as long as it is necessary to fulfil the above-mentioned purposes or until you object to the data processing. Subsequently, the data is deleted or blocked if the deletion is contrary to legal regulations or justified interests.

What are your rights?

You are entitled to request for your data stored with us as well as a right to request the correction, deletion or blocking of data, and objection and data portability at any time. Please contact regarding your rights in relation to your personal data, or if you have any enquiries relating to our services.